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Important Notice – For T-Access (Online Banking) Users
 
Our T-Access (Online Banking) upgrade on Wednesday, August 19, 2015is complete.  Kindly use the system as usual.  If you have any issues, kindly report them by email to tdfcu1@tdfcu.com.  Also note:  After the T-Access upgrade, members who have a primary individual account and one or more joint accounts will be able to see all of their joint accounts thru their primary individual account sign-on. Members who do not have a primary individual account, but are primary on a joint account and have one or more joint accounts will see all of their joint accounts on their primary joint account sign-on. Also note, if you share T-Access on your primary joint account, the person you share access with will be able to see your other joint accounts. Kindly contact our Call Center at (800) 344-4497 option 4 for additional information. 
 
Bill Pay services are connected to your primary individual account or your primary joint account sign-on. You will be able to see your other joint accounts while online, but you will not be able to access Bill Pay for other joint account thru your primary individual account sign-on or your primary joint account sign-on. You will need to sign-on to T-Access thru your other joint accounts in order to use the other joint account’s Bill Pay. 
 
Kindly contact our Call Center at (800) 344-4497 option 4 for additional information. 
 
New Hours - Capitol Hill Branch (Eastern Standard Time)
Monday and Wednesday                    7:30 a.m. to 4:30 P.m.
Tuesday and Thursday                        8:30 a.m. to 6:30 p.m.
Friday                                                  8:30 a.m. to 4:30 p.m.
Saturday                                              8:30 a.m. to 1 p.m.
 
New Hours - Call Center (Eastern Standard Time)
Monday thru Friday                            7:30 a.m. to 6:30 p.m.
Saturday                                              8:30 a.m. to 1:30 p.m.
 
Call 1-800-344-4497 or 202-289-1950 and press 4 to reach a Call Center Representative.
 
  

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 VERY IMPORTANT INFORMATION

Use the following telephone numbers if you need to contact the Treasury Department Federal Credit Union:

·        (202) 289-1950 - Main
·        (800) 344-4497 - Main (Toll Free)
·        (800) 425-0455 - Mortgage Department
·        (866) 820-1087 - For lost or stolen Debit Cards
.     (800) 449-7728 - For lost or stolen Credit Cards
If you receive any request about your account these are the only authorized telephone numbers you should call.

 

1.      DO NOT provide your debit or credit card number, PIN, expiration date or any account information in response to a computer generated call claiming to be from the Treasury Department Federal Credit Union.  DO NOT respond to the computer generated calls.  If you receive one of these calls and are not sure what to do, please contact us immediately at the numbers listed below.
2.      The Treasury Department Federal Credit Union does not send out emails with attachments requesting that you download information onto your computer.  If you receive a request that appears to be from the Treasury Department Federal Credit Union with an attachments requesting that you downloading information to your computer for security, DO NOT DO IT.
3.      The Treasury Department Federal Credit Union does not call, email or text message members or potential members requesting information or a response about their accounts. For your own protection, do not provide your Treasury Department Federal Credit Union account information in response to any telephone calls, email or text message you receive.  If you receive a telephone call, email or text message about your account with the Treasury Department Federal Credit Union, as a precaution, please contact us prior to responding at (800) 344-4497 to verify the request.  Please send a copy of the text message or any suspicious web site links to the email address below  tdfcu_alert@tdfcu.com..

 

NEVER, EVER GIVE ANYONE (individuals or companies) YOUR PERSONAL IDENTIFICATION NUMBER (PIN).  YOUR PIN IS FOR YOUR USE ONLY.

 

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